Customer Service

Delivery: Both East Bay and General Bay Area focusing on Burlingame and SFO
Evaluation of client for specialized products
Evaluation of client's home for wheelchair accessibility
Evaluation of client's workplace for wheelchair accessibility
Evaluation of client's feasibility for wheelchair transport
Time and travel to secure proper documentation for patient
Time and labor involved with trial fittings and product sampling
Pressure mapping for proper seating system
Labor for warranty repair of defective products
Pick-up and delivery of product
Monitoring use of product
Billing of primary or secondary payer sources
Rework of denied claims
Follow-up with physicians (progress and compliance)
User compliance reports
Product and technology training for physicians and therapists
Arrange for patient travel
In-store health clinics (blood pressure, respiratory, glucose, etc.)
Cleaning of equipment
Loaner products while client's product is in for service
Labor to build or assemble and test sophisticated mobility equipment
Providing equipment in special cases prior to being able to bill for them
Accepting assignment (accepting full payment at the “maximum allowable charge” rate)